Evaluation Support

Paragon Evaluation Support is designed for prospective customers who are in the process of evaluating Paragon products. Paragon Evaluation Support is offered to corporate users and only available for the following Paragon Enterprise solutions: Paragon Deployment manager, Paragon Drive Backup Enterprise Server Edition, Paragon Partition Manager Enterprise Server Edition and Paragon System Recovery.

Paragon Evaluation Support program is effective during 30 consecutive calendar days – starting from the date you agreed to the evaluation terms of the product you are evaluating.

Paragon Evaluation Support Service provides:

Support Account Management

A full version evaluation of the product for 30 consecutive calendar days.

Direct telephone (only call back option) / e-mail / web site access to our support engineers.

Response time - the guaranteed response time for Evaluation support is 8 business hours.

Hours of operations – our Support engineers are available for you from 8.00 to 18.00 CET Monday through Friday.

Unlimited Support Requests during 30 consecutive calendar days.

Technical Resources and Additional Tools

In addition to free access to Paragon’s Knowledge Base, Documentation and Community Forums, you’ll also receive access to other technical resources and additional tools which provide you following advantages:

• Additional possibilities and expanded functionality
• System optimization
• System security improvements
• Other useful tools for regular system operation

Consulting Service

Paragon Evaluation Support includes consulting services. Consulting services cover the most common objectives you need to accomplish as well as rare even unique cases beyond the scope of standard documentation, scripts and templates.

Customization and Adjustment

Paragon Evaluation support also includes development and testing of custom templates and scripts by Paragon support engineers.

Paragon engineers will meet any/all your requirements providing an on-call response to any technical issues on that date. Our objective will be to find a configuration change, code change or workaround that will provide you with a satisfactory solution and meet your business requirements. In the case where it is technically impossible to meet these targets, we will work with you to escalate the issue and establish an action plan. As necessary, the Support Supervisor will create a task team consisting of resources from Support, Development and Product Management and formulate an action plan to address the issue. You will receive periodic updates on the progress until the issue is resolved.

Overall Summary

Paragon Evaluation Support program should be considered by corporate users who value maximum efficiency of technical support and who are in need of a customized solution.

For more information on Paragon Evaluation Support please, contact us.